Privacy policy

Last Updated: 18-12-2025

This Privacy Policy ("Policy") describes how SHASTRI OPHTHALMIC GLASS INDUSTRIES, operating under the brand name VUORA ("VUORA", "we", "us", or "our"), collects, uses, stores, and protects information provided by users ("you", "your") when you access or use our website www.vuorasports.com (the "Platform").

VUORA is committed to protecting your privacy. Any personal information collected through the Platform is used strictly in accordance with this Policy and applicable laws.

This Policy applies to current and former visitors, users, and customers of the Platform. By accessing or using the Platform, you agree to the terms of this Policy. If you do not agree, please discontinue use of the Platform.

1. Changes to This Privacy Policy

We may update this Policy from time to time without prior notice. Any changes will be effective immediately upon posting on this page. Users are encouraged to review this Policy periodically.

2. Information We Collect

2.1 Information You Provide to Us

You may provide personal information including:

Name, username, and password
Address and contact details (phone number, email address)
Date of birth and gender
Payment and financial information (bank details, credit/debit cards, UPI etc.)
Order, return, and transaction details
Any other information voluntarily provided

You may choose not to provide certain information, but this may limit access to some features of the Platform.

2.2 Information Collected Automatically

When you use the Platform we may collect:

IP address and geo-location data
Device identifiers and device type
Browser type and operating system
Cookie data and tracking technologies
Purchase history and browsing behavior
Pages visited, time spent, clicks and navigation patterns

This information helps improve our services and user experience.

2.3 Information from Third Parties

We may receive information from:

Social media platforms
Payment service providers
Marketing partners and analytics providers
Publicly available sources

3. Cookies and Tracking Technologies

Cookies are small data files stored on your device to improve website functionality. Cookies help us:

Recognize returning users
Remember login details and preferences
Analyze website traffic
Deliver relevant advertisements

Users may disable cookies through browser settings, though this may affect website functionality.

4. How We Use Your Information

Your information may be used to:

Process and fulfill orders
Provide customer support
Improve and personalize user experience
Communicate product updates and offers
Prevent fraud and maintain platform security
Comply with legal obligations

5. Sharing of Information

We do not sell personal information. Information may be shared only in the following cases:

Service Providers

Trusted third-party partners assisting with logistics, payment processing, marketing, analytics, or IT services.

Legal Compliance

When required by law, court orders, or government authorities.

Business Transfers

In case of mergers, acquisitions, restructuring, or sale of assets.

With Your Consent

When you explicitly authorize sharing.

6. Data Security

We implement administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure and we cannot guarantee absolute protection.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

8. Your Rights

Users may:

Access or update personal information
Withdraw marketing consent
Request deletion of their account (subject to legal obligations)

9. Opt-Out of Communications

Users may unsubscribe from promotional communications using the unsubscribe option or by contacting customer support.

10. Online-Only Policy

This Policy applies only to information collected online via the Platform.

11. Consent

By using the Platform, you consent to the collection and use of information as described in this Policy.

12. Grievance Officer

Grievance Officer: Customer Care Executive
Company: SHASTRI OPHTHALMIC GLASS INDUSTRIES (Brand: VUORA)
Address: KHASRA NO 281/282, Basai Enclave Basai Village, Basai Gadauli Road, Sector 9B, Gurugram, Haryana – 122006
Email: support@vuorasports.com

Complaints will be acknowledged within 24 hours and resolved within 15 days.